Terms & Conditions

The following Terms & Conditions are for customers of Solent Computer & Internet Services Ltd (hereafter referred to as “The Company”). These terms and conditions are subject to English Law. The Company reserves the right to revise these terms at any time without due notice.

General Conduct

Customers are prohibited from transmitting on or through any of The Company’s services, any material that is, in The Company’s sole discretion, unlawful, obscene, threatening, abusive, libellous, or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, county, national or international law. The Company’s services may only be used for lawful purposes.

Transmission, distribution, or storage of any information, data or material in violation of UK, European, or other International regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute.

Domain names

The Company will use its best endeavours to effect the successful registration of a domain name itself or through its agents as requested by the Customer. The Company does not accept any liability whatsoever in failing to register such domain names requested by the Customer and the Company does not guarantee that any attempt to register a domain name will be successful.

The information submitted by the Customer for the purposes of registering a domain name must be current, accurate and complete. The Customer will keep the information required for the purposes of a domain name registration up-to-date.

The Customer accepts that the Company is unable to verify or check for errors in domain registration requests. Accordingly, the Customer is solely responsible for ensuring that a domain name has the correct or intended spelling.

All domain name registrations must be paid for in advance. The Customer accepts that a successful domain registration is final and non-refundable.

Domain name registrations will be subject to periodic renewal fees and transfer fees as stated on our site from time to time. We have no responsibility for your use or retention of a domain name once registered, and it will be your responsibility to ensure that domain names are renewed and that applicable renewal charges are paid.

Domain names can be transferred using the Customer Control Panel supplied by the Company. When transferring a domain name the Customer is solely responsible for undertaking the following actions:

  • changing the tag (in respect of .UK domain names or other gTLD domains)
  • completing the transfer process by having access to the domain name’s administrative contact as listed in the WHOIS database
  • receiving and clicking the link or links sent by email to initiate or authorise the transfer
  • ensuring that the transfer completes to the Customer’s specifications

In submitting an Order for domain name registration, renewal or transfer, the Customer agrees
to also be bound by the applicable Registrar’s terms and conditions

By submitting an Order for domain name registration, renewal or transfer, the Customer agrees
to also be bound by the applicable Registrar’s terms and conditions.

All registrations and renewals of .UK domain names, including direct .uk domains and 3rd level .UK domains such as .co.uk, .org.uk and .me.uk, will be subject to the terms and conditions of the Registrar, Nominet Ltd., as published on its web site at


Customers may not use our services to send out Unsolicited Commercial Email, UCE. Nor may they send out UCE advertising any content on our servers via other service or hosting providers. Any client suspected or found to be sending UCE will have their hosting account(s) terminated immediately. Customers may only use email-autoresponders with the express permission of The Company. Customers are responsible for backing up any and all email data that they deem to be important.


Web sites remain the property of The Company until full and cleared payment is received. The Company reserve the right to remove web sites of customers that are in default of payments. Customers are responsible for backing up any and all website files and data that they deem to be important.


We aim to achieve a minimum of 99.9% uptime for all our services in any monthly period.

On any and all services The Company cannot and will not accept liability for any downtime caused by 3rd parties which includes but is not limited to DDOS attacks, our carriers/upstream providers or any user running any software scripts or services that may impact any other users service.

Downtime due to Hardware faults will not be counted towards total uptime.


You agree to always use a unique password and never to use a weak password for any services running on standard ports. If your account or server is compromised as a result of using a non-unique or weak password your service will be suspended without warning. For a password to be considered acceptable it must contain at least 1 x special character and 1 x Upper case letter and 1 x lower case letter and 1 number.


The Customer will ensure that all payments are received by The Company on or before the due date stated on their invoice.

Late Payments

The Company reserves the right to suspend services without notice should the customer fail to make the due payment by or on the due date. The Company reserve the right to charge cumulative interest at 10% per week on outstanding amounts.

If The Company suspends services The Company shall not be liable for any losses to you arising from this suspension or termination. The Company is not obliged to reactivate those Services; and reactivation shall be at the sole discretion of The Company. If you wish us to reactivate the Services, The Company will notify you of the costs associated with doing so, and you can decide at that point whether you wish to proceed; you may be required to ensure all future payments are made using Direct Debit to ensure you make future payments in a reliable and consistent manner.

If a client does not settle an invoice or invoices promptly, The Company reserve the right to withdraw the website from the Internet and place any holding page in its place containing any information it deems suitable and reserves the right to maintain this situation until the full and cleared monies have been received.

Any domain names managed on behalf of a customer by The Company will not be transferred away from our management unless all invoices have been settled and full, cleared payment has been received.

If more than 7 days pass after the date on which payment is due for an invoice and The Company has not received full and cleared payment then The Company shall have the right to delete any and all data related to a service including any and all databases and backups. You hereby acknowledge that this is The Company’s policy when it comes to data retention, and waive all rights in and to your data in these situations.


Prices for services are guaranteed for the period that the customer purchased. The Company does not guarantee to reduce a customer’s charges should The Company’s charges be reduced at a later date. The Company reserves the right to change its prices at any time.


Whilst The Company will at all times make every effort to ensure the performance and delivery of services that are directly within its control or not, The Company gives no warranties of any kind, expressed or implied for services provided to the Customer. The Company disclaims any warranty or fitness for a particular purpose. This includes loss of business, custom, loss of data and all service interruptions unless otherwise stated by The Company or agreed with the customer in writing.